IP address is not detectable after some time

Hello Venera,

 

  All Galil controllers can be connected to using some of the standard Ethernet troubleshooting utilities provided with Windows, namely telnet and ping. If GalilSuite is no longer listing the IP Address, my first suggestion would be to ping the controller from the Windows Command line by issuing "ping [IP Address]" where [IP Addresss] is the IP that you previously assigned to the controller. If the controller can be successfully pinged, then the next step is to establish a telnet connection, issue "telnet [IP Address]" in the command line. Now you can send commands to the controller as you normally would, issue 'MG TIME' and press enter to get the response.

 

If you are able to perform both of these tasks while GalilSuite is not able to connect, then we should look at what GalilSuite version you are using and consider upgrading to more recent software like GDK.

Dear Matt,

I am working again with this controller and had the same issue last two days. So in the end I can ping the IP address, but I can not establish telnet.
The transcript from cmd looks as:
ping [IP address]
Pinging [IP address] with 32 bytes of data:
Reply from [IP address]: bytes 32 time<1ms TTL=128
Reply from [IP address]: bytes 32 time<1ms TTL=128
Reply from [IP address]: bytes 32 time<1ms TTL=128
Reply from [IP address]: bytes 32 time<1ms TTL=128

Ping statistics for [IP address]:
Packets: Sent=4, Received=4, lost =0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum=0ms, Maximum=0ms, Average=0ms

telnet [IP address]
Connecting to [IP address]...Could not open connection to the host, on port 23: Connect failed

Any ideas what should I do?

Add on to previous message:
I just physically plugged out the controller and plugged it in. Galil suite sees IP address again. Ping and telnet are working. Could issue MG TIME. Typically it would happen a few times per day sometime less sometime more. Only brutal power solution solves it.

Venera,

I would like to get some additional information on the hardware you are using, I'll need you to enter some commands to do so and relay the information to me. We should do this over email however. Please email me at mattk@galil.com to continue troubleshooting.

All Galil controllers can be connected to using some of the standard Ethernet troubleshooting utilities provided with Windows, namely telnet and ping. If GalilSuite is no longer listing the IP Address, my first suggestion would be to ping the controller from the Windows Command line by issuing "ping [IP Address]" where [IP Addresss] is the IP that you previously assigned to the controller. If the controller can be successfully pinged, then the next step is to establish a telnet connection, issue "telnet [IP Address]" in the command line. Now you can send commands to the controller as you normally would, issue 'MG TIME' and press enter to get the response.